Return and Exchange Policy
Items on sale are final sales, no return or exchange will be possible.
If you are not completely satisfied with regular priced items you have ordered from our online store, you can return or exchange them providing:
The goods are returned or exchanged to us within 7 days of receipt by you.
The goods are in their original condition AND the garment tags remain intact.
You have obtained a Return Authorization Number (RAN) or an Exchange Authorization Number (EAN) from us BEFORE returning or exchanging the goods. To obtain a RAN or EAN from us please email us at firstname.lastname@example.org
For the pick up in store delivery option, please bring your RAN or EAN with you when returning the goods.
For the home delivery option, the RAN or EAN must be clearly visible on the outside of the return packaging.
Return delivery charges are the responsibility of the customer.
All online purchases are to be returned to :
4828 Boulevard Saint-Laurent
Montréal, QC, H2T 1R5
This will ensure that you are credited properly for the return. All shipping charges are the responsibility of the customer and are non-refundable.
$17 (Quebec) / $21 delivery (Outside Quebec) – when we ship goods costing up to $349.99*
Free delivery – when we ship goods costing $350 and over*
*All amounts exclude tax.
We deliver to all Canada Post destinations across Canada.
At this time we do not offer international delivery
Providing the goods you wish to order are in stock, our standard delivery usually takes 2-10 days, however there is NO GUARANTEE that this will not take longer.
While we and our third party delivery services do our very best, circumstances may require a longer delivery time. Oppen’s and its affiliates cannot be held liable for late deliveries.
The cost of returning unwanted goods is the responsibility of the customer.
Once your order ships you can track the status by clicking the link found in your email confirmation.